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Forum Discussion

charibancho's avatar
charibancho
Explorer | Level 4
2 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.

 

Selected documents and music folders in my Mac user account, all looked OK then....nothing, no movement. Stuck at 0% even though it says updating 2,367 files and 1 sec remaining. Nothing, nada. I've rebooted, removed the external drive I wanted to also backup, re-installed Dropbox, no other cloud service-connected files are present in anything I want to backup, tried automatic backups on and off....but nothing. The 'Backup now' is also greyed out whatever I do. I've looked at various Db help pages but nothing. Any ideas appreciated.

 

Also why no Backup label?

 

Mac 13.4.1 Ventura

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi charibancho, thanks for bringing this to our attention.

     

    How long did you give the computer time to complete the migration for the Dropbox Backup feature? 

     

    It can take time to move the specified folders into the Dropbox folder to back them up.

     

    This will help me to assist further!

    • aid11's avatar
      aid11
      Explorer | Level 3
      2 years ago

      I too have the same problem, backup has been left four 45 mins and there are no files in the backup folder

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey jwnicholsdds - sorry to jump in here, but can you let us know the exact status and version of the desktop app as shown in your menu bar?

     

    If you clarify your device's OS version and if you've tried any of the troubleshooting steps mentioned in the OP, I'd appreciate it. 

    • jwnicholsdds's avatar
      jwnicholsdds
      Explorer | Level 3
      10 months ago

      Hey Walter, I'm not sure what you mean. I am on Microsoft WIndows 11 home, and downloaded the latest version of dropbox.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey jwnicholsdds, regarding the sync status and version of the Dropbox app that Walter asked for, you can find that if you hover your mouse over the small Dropbox icon in your system tray, by the computer's clock.

  • MrMoo's avatar
    MrMoo
    New member | Level 1
    3 days ago

    I have the same problem about a year after the others in this thread have posted. Opened a support ticket.

    Is anything being done to fix this?

    I just started a trial mostly for the backup feature and it is disconcerting that it is not working right out of the gate.

    Will await for a response but if this isn't solved in the next week I will cancel my trial and move to Google Drive.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 days ago

      Hey MrMoo, I found your ticket in our system and I can see our support team has reached you already. Can you please reply to their email, when you get the chance?

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