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_robin_
4 years agoHelpful | Level 6
Apple Silicon (M1) Desktop Sync Compatibility
Please can you upgrade the Dropbox app so that it works natively on Apple Silicon Macs (M1) without Rosetta.
Rosetta is not an option as it annihilates the battery.
This may be a duplicate of the below idea however that started for ARM processors in general and you haven't looked at it in 6 years so starting an Apple specific idea in the hope you see it.
There are also lots of comments on this thread to help support the case for demand:
Hi all,
Native Apple silicon support is now fully available. All users with Apple silicon devices will receive the native version of Dropbox automatically. If you would like to update your device manually, you can do so by clicking on the latest Stable Build and downloading the Offline Installer (Apple Silicon) file. For more information, visit the Dropbox Help Center.If you need assistance with anything else, please feel free to create a new thread and our community team will be happy to assist.
- djm5New member | Level 2"This idea is going to need a bit more support before we share your suggestion with our team." What the hell am I paying $120.00 a year for? Time to start looking for a company that cares.
- klp21sveNew member | Level 2
Seems like Dropbox does not want our money. I'm happy to let our company contract expire and take our 250 people somewhere where they at least don't cause us spend ing more in replacing laptop batteries to our employees. Unbelievably disappointed by this, Dropbox.
- MacToTheMaxExplorer | Level 4
It’s time for Mac users to ditch Dropbox. I canceled my subscription and will use a combination of Google Drive and iCloud from now on. The blatant and unapologetic disregard Dropbox has shown the Mac community is appalling.
- delfuegoExplorer | Level 4
For those saying that this must be outdated info and that Dropbox is likely already working on it — as a customer who pays a not-small amount of money to them, I just engaged with their support agents on this. And nope… they still aren't confessing to caring about this at all, and said that the best they can do is "tell engineering that customers still want support for the Apple Silicon processors."
This is embarrassing, honestly; there is enough good competition out there that it certainly feels like it's time to take my subscriptions elsewhere.
- EdispgExplorer | Level 4
I already had issues with Dropbox app slowing down my computer. My new M1 powered mac is arriving to me in a month or so, and if Dropbox will not work on it, I will cancel my personal plan, and also ask my company to cancel Business plan for next payment date. It is ridiculous that Dropbox app is not ready for ARM.
- pcblandNew member | Level 2
Drop Box...there are way too many options for users out there these days for you to ignore this simple request from paying customers. Please update and get with the times. I will be exploring my other options but with hopes that the native app for the M1 chip is released.
- JonozoNew member | Level 2
I’ve moved over to iCloud and Google Drive. Much better than Dropbox anyway. Very disappointing.
- Christopher D.10Helpful | Level 5
Actually the votes are BS...they have yet to implement the most requested feature ...Ignore folder (without selective sync)...has been on the forum since 2014!
I posted in this thread about a month ago...it was not a hollow threat that my company would switch off of Dropbox. Because they have not even hinted at supporting Apple Silicon natively anytime soon, my company is moving off of them very soon. OneDrive is not an option because of the Microsoft's stupid folder/file naming restrictions (we are not going to rename/reorg a ton of files so Microsoft can index them in Sharepoint). We have been using Box for the past month as an alternative (they have been very helpful in guiding us away from Dropbox). We will miss Smart Sync, but the overall cost is about the same if not less (for more enterprise features) and the native Apple Silicon support is now pretty solid. Even our Windows users are looking forward to this switch because Dropbox on Windows is a resource hog as well.
- jtjdtNew member | Level 2
Just switch to Box. They have fully supported M1 for months now.
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