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Forum Discussion
_robin_
4 years agoHelpful | Level 6
Apple Silicon (M1) Desktop Sync Compatibility
Please can you upgrade the Dropbox app so that it works natively on Apple Silicon Macs (M1) without Rosetta.
Rosetta is not an option as it annihilates the battery.
This may be a duplicate of the below idea however that started for ARM processors in general and you haven't looked at it in 6 years so starting an Apple specific idea in the hope you see it.
There are also lots of comments on this thread to help support the case for demand:
Hi all,
Native Apple silicon support is now fully available. All users with Apple silicon devices will receive the native version of Dropbox automatically. If you would like to update your device manually, you can do so by clicking on the latest Stable Build and downloading the Offline Installer (Apple Silicon) file. For more information, visit the Dropbox Help Center.If you need assistance with anything else, please feel free to create a new thread and our community team will be happy to assist.
- T_H_E_R_O_V_E_RExplorer | Level 4
I’ve been a premium user from the beginning Dropbox, please pay attention to this matter, my new M1 Mac is on the way!
- FrenchStuartNew member | Level 2
I just was talking to someone yesterday how I prefer Dropbox to other cloud storage providers because y’all have had the syncing down pat. It’s disappointing to now see this be given relatively low priority given this is a future already in motion.
- Allen F.New member | Level 2
Our entire company's Dropbox annual plan is coming up for renewal, and without native M chip support, we are planning to cancel and migrate to Google Drive. We don't want to switch to Google Drive, but if Dropbox won't support Mac users, we have no choice.
- Martin A.20Explorer | Level 4
Hundreds of upvotes over the last four months.
Dozens of angry comments from frustrated paying customers.
Every major competitor already has or is getting ready to release an Apple Silicon native app...
And all we get from you is two condescending answers that tell us nothing besides the fact that you don't give a **bleep** about us?
Absolutely shocking and appalling treatment of customers, Dropbox!
- AnybodyM2Helpful | Level 6
Not offering M1 support is the right thing to do! After all, 15 years after 64bit became standard in the Intel/AMD world, Dropbox still refuses to offer a 64bit client for Windows in 2021. With the official decision to just not invest in the platform, why should the decision be different for the minority of mac users?
- MexicoDronesExplorer | Level 4
This is crazy. The M1 is the future of the Mac. Get compatible or get cancelled.
- mbergdaleNew member | Level 2
We are a large corporate customer for Dropbox and we are all Mac. Without this support, we are going to have to just shift to an alternative.
- LaurieCHelpful | Level 6
You'd think advertising Mac as a supported platform then releasing a version designed for the current (and future) Mac hardware was a no-brianer and wouldn't need paying customers to vote it up to get it onto the 'to do' list!
I'll give it a couple of months or you'll loose my subscription to a provider that does work natively on my hardware. - jaygroNew member | Level 2
I pay for your service and I have been doing so for many years. I'm actually responsible for 4 different subscriptions. I am 100% positive if this issue is not going to be addressed I will be taking my subscriptions on Google, Microsoft or Box. This is a very poor decision on your end and actually says a lot about your company.
I also work for an Apple reseller and recommend your service many times a week, that stops today.
- ErmanNew member | Level 2
The Dropbox support team is ridiculous, after 1 year of apple silicon this is what we get? Just cancelled my subscription…
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