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Forum Discussion

juliefusina's avatar
juliefusina
New member | Level 2
2 years ago

My computer doesn't sync some changes made on the website.

Hi   When the people from my team put some new files in the dropbox, some of them don't synchronise with my laptop app so I have to go on dropbox website to download the files. But for some rea...
Desktop
Setting up the apps
Sync
  • Walter's avatar
    Walter
    2 years ago

    Glad to hear it's sorted now juliefusina 

     

    See you around the Community and take care!

juliefusina's avatar
juliefusina
New member | Level 2

The version is Dropbox 168.4.4802, the synch status is up to date.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi juliefusina, interesting. 

 

Have you checked for any invalid file names that the content you're not seeing on the desktop app might have? You can see more about this here. 

  • juliefusina's avatar
    juliefusina
    New member | Level 2
    2 years ago

    yes we don't have any invalid names

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi juliefusina, do you see the folder that the files are in, when you check inside your Dropbox folder on the device? 

       

      If not, is it possible that you're using selective sync for said folder? That would explain this behavior. 

      • juliefusina's avatar
        juliefusina
        New member | Level 2
        2 years ago

        No I don't see the folder how can I know if I have selective sync for a folder?

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