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Forum Discussion
[Solved] Dropbox installed on my mac but it won't open and other problems.
Ok I just switch from a pc to a mac. I installed dropbox from the website and it shows it's in my applications and in my launch pad but when I click the icon it won't launch. I then tried to uninstall it and it doesn't give me that option when I have all my apps wiggling in my launch pad. So I then researched on how to uninstall and I found that I can pull up finder and drag and drop the application to the trash. When I do that I get a message "The item “Dropbox” can’t be moved to the Trash because it’s open.". So then I try and force quit Dropbox and it isn't listed to be forces closed. So I am assuming it isn't running? Help I just want it off my computer. I don't like items on my computer if I don't or can't use them.
Info on my Mac
OS X Yosemite version 10.10
Please remember that any help that is given I need step by step instructions. I've only had my mac for 2 weeks and I am still learning.
Never MIND! I figured it out. When I click dropbox to open it it just puts up in the menu bar next to the bluetooth and wifi icons. I then click that and see all my files. I was expecting it open up like a window or app. I was then able to quit the application from the icon up at the top of the menu bar. Good cause now I don't have to uninstall it. I really thought Dropbox wasn't working.
Sorry to hear that George I.
Hopefully you will find solution to your problem.
Thank you Leo H.
Dropbox support is already working on it, let's hope the best !.
thank you!
The solution was a clean installation !.
Mine won't open, its in the launch pad but when i click it nothing happens?
Tracey S.
Please open the Activity Monitor. Is there the process "Dropbox" in red and indicates "not responding" ?.
hahahahaha me too! thank you
When I click on the ico a menu opens with all my documents BUT I CANNOT OPEN ANY OF THEM! I have to open a "new finder windwo" and find the old dropbox in the side menu and open the documents that way. This HAS ONLY JUST HAPPENED A FEW DAYS AGO so what on earth has changed? And WHY? It was fine before - you clicked on the icon and the box opened with all the files there - now I just get an elegant window but nothing opens.
- Zed
Dropbox Staff
Hi Notned116,
As a first troubleshooting step, please go to www.dropbox.com/downloading and let the automatic installer download and install the Dropbox app on your computer. In case you have the latest installed, please still go through this process so the version will be refreshed. Then restart your machine.
If the installation fails or the issue persists, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request providing a screenshot of what you see failing.
Thank you!
Thanks Amber J. Mine wouldn't open either and was driving me crazy. Just fount it in the top right-hand corner near wifi like you mentioned above. Now I can follow instructions to disable camera upload, by clicking on the dropbox icon, clicking on the gearbox, clicking Preferences, then clicking on Import and unchecking the Enable camera uploads box!
thank you so much for your help lol I was dealing with same issue right now
Hi,
I can't put the dropbox's icon in the lauchpad ? Can you tell me : is it impossible ? Or what can can I do to put it on.
I'm sorry to speak and write a so bad english
Thanks for your answer and best regards
Roland
