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Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Hello, Since I updated my Mac to the "Sonoma" operating system, Dropbox has stopped syncing my files online. I get a cloud with an exclamation mark in the files. I've been contacting Dropbox support since Thursday and they haven't solved anything "your case has gone to a higher department and they will contact you" - no one tells me absolutely anything. Is anyone in the same situation as me? Thank you
YES!
I have chatted and then told to send an email. Molly at DB said she was looking into it a week ago, but I have not heard anything.
I just got off the phone after 1 hr with Apple and they say it is DB issue.
I have TWO MacBook Pro computers. The one with the M1 chip (11-2019 purchase) is working perfectly with Sonoma and "files are up to date" is the message at the bottom of the SYNC box.
The one with the M2 chip (11-2022) will not upload files. "Indexing". Does not upload
leggi il mio post di ieri
I've followed up on my ticket twice now and been told the exact same thing. We've escalated your problem to our specialist team and they'll be in contact. I've been waiting since 9 October. It's almost time for a social media revolt to get their attention. None of us are getting what we are paying for and there appears little any of us can do.
I happened to have a 2nd user setup on my Mac and logged into it to do some video editing and when I switch back to my normal account, it started syncing like normal...
Ho verificato che se dal pannello web di Dropbox si cancella l’accesso dall’applicazione del Mac e poi si riattiva l’accesso autenticandosi dall’app installata sul Mac e si seleziona come Storage una cartella diversa da quella dentro CloudStorage la sincronizzazione riparte correttamente. ATTENZIONE che si possono perdere i file non sincronizzati online.
esatto, quindi spostare tutto il contenuto del vecchio dropbox o in documenti Mac o su disco esterno e una volta effettuata tutta la procedura e Dropbox appare reinstallato si possono mettere i file dove stavano
se vi trovate qualche file doppio con scritto IN CONFLITTO andate nelle info del file e tenete la copia più recente salvata
Hello,
I recently updated my MacBook Air to the latest MacOS (Sonoma). After this update was completed, I noticed that the Dropbox app would not work at all. It won't sync anything. Will there be a new update for the app for Mac computers? I am currently running version v184.4.6543.Here's what I tried so far:
- Deleted the Dropbox app off of my computer and reinstalled it (no improvement)
- Restarted my Mac SEVERAL times (no improvement)
- Tried signing off of the app and re-signed in (and no improvement)
Any help would be greatly appreciated.
Thank you!- Walter
Dropbox Staff
Hey aaronmgould, sorry to hear about this.
Could you please install the latest stable version of the app from this page and let us know if the issue persists?
If it does, I'd appreciate a screenshot of any errors you might be getting too.
Thanks!
Hello! Thanks so much for your quick reply. Which stable version should I consider downloading? Also, where can I find this?
Thank you again so much! Have a wonderful day!
Hi!
Since last week, I've been observing that my files created on my Mac are not being uploaded to Dropbox server. Also, files created on other devices (such as my Windows PC at work) are not being dowloaded. The Dropbox icon is eternally signaling "Indexing" but nothing is happening. I called Apple today, and they suspect that Dropbox is not updated to work with MacOS Sonoma.
I need some help to solve this issue, because I've accessed FAQ and it was not successful, and I'm afraid to lose my recent updates on my files.
Thank you.
- Walter
Hey Durval L, thanks for bring this to our attention.
Your case sounds a lot like this discussion. Could you have a look there and confirm that you've tried the troubleshooting steps mentioned there?
Thanks so much!
Hi!
Thank you for your message.
Indeed, I've tried all the options mentioned in that post. The version of dropbox is up to date, because I've tried to reinstall it; Full access to disk is granted; antivirus was turned off during some time, but nothing happened. That is, sadly, trouble remains.
Best regards,
- I’m having the same issues as mentioned here. Tried all possible solutions and workarounds mentioned here but nothing works. Please Dropbox, fix this problem!
3 days of indexing .., No amount of sign in and out or reinstalling is making any difference. Support seems clueless with no solutions offered.
Hi everybody,
I was just about updating to Sonoma when a lucky thought brought me here first.
As i gather from 24 pages over 4 weeks in this thread, Dropbox officials here provide poor help and don't really seem to have a clue, although betas of Sonoma have been around for considerable time now.
After reading here I contacted friends with Macs including Dropbox, and what shall I tell you - everybody seems to have this problem.
Least thing Dropbox could do is issuing an email to all of their customers with this information:
- Don't upgrade MacOS till we have a solution for a serious matter.
- If you dare to do so inspite of the fact that there's danger of losing some or all of your data stored with us, care to create a backup of all files you would have entrusted us with on an external drive.
What a nuisance - provided by a wordwide renowned company dealing with the most sensitive stuff computers are meant for: data.
Same problem. After the Sonoma Update, Dropbox didn't sync data and after deinstalling the APP, its imposible to reinstall. Lucky to put o date didn't do the update on the MAC Book!
Has anyone happened to try updating to MacOS Sonoma 14.1? The update was released yesterday.
Hi cloudres, I updated to macOS 14.1 yesterday and indeed... it's not fixed. So my prediction was wrong here!
matthi: you're right, I am puzzled by why Dropbox is not reaching all its Mac customers, telling them not to upgrade (as they did previously on a certain 12.X update) or do so at their own risk. The communication level is quite poor this time. A simple pop-up on Macs would have done the job.
CHRISTIAN ARCOS: no, I am not a Dropbox employee. I am a user like we all are here, experiencing the same issue as you do. It's not because I emitted the hypothesis that the issue may be due to Apple that I am defending Dropbox in this case.
Programming is complicated. Betas don't allow to fix all the issues. What is particularly disappointing is Dropbox's lack of communication.
Hello I have been a long time Dropbox user. I have been having issues with sync on my Macbook. I started having issues once I updated to the new Sonoma on Mac. At work I use a PC and at home I use a Mac. When I get home and I start to use my Mac, its showing files are stuck on sync and on top of the file like an Excel file it has X marks on it with a bar showing its trying to sync but the bar does not fill up its just stuck on there.
The only fix I can come up with is to Restart my Mac and then it will sync but I do not want to keep restarting it does not make sense. I tried to quit the app and go back in and pause and un pause and also gave full disk access but none of it works. If someone can help me.
I tried everyting even uninstalled and reinstalled and nothing is working.
- Megan
Hey OceanSunrise, thanks for bringing this to our attention.
Can you please let us know the exact sync status and version of the Dropbox app on your computer?
You can hover over the Dropbox icon on your menu bar, to see this info.
And also, if you click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything reported there?
Keep me posted.
Hi its saying constantly syncing. It should only take a second to sync everything but the syncing wheel keeps going and not syncing my files.
This thread is no several miles long. Please finish the topic - it is a waist of time
