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Forum Discussion

punksinatra's avatar
punksinatra
Helpful | Level 5
6 months ago

"Account Downgraded" error on the desktop app even though I've paid for my plan

I am getting message in the screenshot attached. I just paid for 1 year subscription for Dropbox Extra a few days ago and not sure why I am getting this error

Billing
Desktop
downgrade
Payments
upgrades
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey punksinatra, thanks for bringing this to our attention.

     

    Have you tried closing the Dropbox application and then relaunching it, to see if that helps?

     

    Make sure to restart your computer as well, if you haven't already.

     

    Let me know how it goes.

    • punksinatra's avatar
      punksinatra
      Helpful | Level 5
      6 months ago

      Hi Hannah,

       

      I restarted multiple times even restarted my computer but still that error shows up. 

       

      Any idea how to fix this? 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        What options do you get when right clicking a file or folder in your Dropbox folder? A screenshot of this would help greatly.

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