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Forum Discussion
Dropbox Plus subscription does not show up on Google Play.
Hello, Dropbox Forums.
I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.
When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.
Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.
Thanks,
Locura
I have the same issue pls help
- Walter
Dropbox Staff
Hey Le Long, sorry to hear about this.
Have you ensured that you're looking at the correct Dropbox account? Do you happen to have another Dropbox account associated with a different email address of yours perhaps?
Can you have a look at your plan tab online and navigate to the mobile app's Account tab as well and let me know what you find in regards to your plan?
- No matter what I do, google play tells me I have no subscription and the dropbox website doesn't have a cancelation option in the plans tab or any other tab under settings. I need to cancel this as I don't have a lot of money and I need to asap please help!
- I initiated the trial through the app, the app says I have basic but I never subscribed to basic either! It charged me 11.99 a few days ago when I had talked through customer support calls to have my account removed but then my bank said I'd been charged! I'm so confused I just want my money back and don't want to bother here anymore...
Someone from Dropbox please help - I have the same problem.
All I want to do is cancel my trial but the app directs me to Google Play, where the subscription does not appear.
- Nancy
Ruth17, we can go ahead and log a ticket for you to this email address. Let me know if that’s OK.
- Yes please
- Hi
I have the exact same problem.
Has this been resolved??.
Thanks
Colin. - I figured it out.
Even though I was clicking the email link to manage my subscription, the link was actually taking me a different Google account.
When I changed my Google account to the correct one, my DB subscription was there to cancel.
Phew.
Good luck
