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Forum Discussion
Dropbox Plus subscription does not show up on Google Play.
Hello, Dropbox Forums.
I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.
When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.
Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.
Thanks,
Locura
- I figured it out.
Even though I was clicking the email link to manage my subscription, the link was actually taking me a different Google account.
When I changed my Google account to the correct one, my DB subscription was there to cancel.
Phew.
Good luck - Hi
I have the exact same problem.
Has this been resolved??.
Thanks
Colin. Someone from Dropbox please help - I have the same problem.
All I want to do is cancel my trial but the app directs me to Google Play, where the subscription does not appear.
- Nancy
Dropbox Staff
Ruth17, we can go ahead and log a ticket for you to this email address. Let me know if that’s OK.
- Yes please
- No matter what I do, google play tells me I have no subscription and the dropbox website doesn't have a cancelation option in the plans tab or any other tab under settings. I need to cancel this as I don't have a lot of money and I need to asap please help!
- I initiated the trial through the app, the app says I have basic but I never subscribed to basic either! It charged me 11.99 a few days ago when I had talked through customer support calls to have my account removed but then my bank said I'd been charged! I'm so confused I just want my money back and don't want to bother here anymore...
I have the same issue pls help
- Walter
Hey Le Long, sorry to hear about this.
Have you ensured that you're looking at the correct Dropbox account? Do you happen to have another Dropbox account associated with a different email address of yours perhaps?
Can you have a look at your plan tab online and navigate to the mobile app's Account tab as well and let me know what you find in regards to your plan?
