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Forum Discussion

Madhurimab's avatar
Madhurimab
New member | Level 2
2 years ago

Failed renewal of subscription via Apple ID.

I renewed my Dropbox subscription two days before my subscription was about to expire. I renewed it through Apple ID. The payment and subscription were confirmed by Apple, and it is active. But Dropbox said there was a failed renewal and downgraded my account to basic. My money is deducted with no renewal. Please help. 

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  • Danb789's avatar
    Danb789
    New member | Level 2
    2 months ago
    Hi, I’ve had a basic subscription for a while. I upgraded yesterday to a Plus subscription using Apple but my app is still showing a basic account. I have tried “Restore Purchases” within settings but get a domain error 409. Please can you help.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there Madhurimab, sorry to hear about this.

     

    Could you please try restoring your purchases and let us know how it goes?

     

    If you get an error along the way, send us a screenshot of that too.

     

    Thanks!

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