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Forum Discussion
How can I cancel a subscription without access to the account?
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?
Thanks in advance!
- I keep on getting monthly billed for a subscription I don’t use and when I log into Dropbox I have no occurring plans .
Could someone reach out to me to get this resolved asap - I keep getting billed monthly on my credit card and when I login into Dropbox I can’t cancel subscription it asks me to upgrade only
- Walter
Dropbox Staff
Hey there Paulguar - sorry to hear about this.
Have you tried using our self-served look-up tool to identify which email address is associated with the charge you noticed?
If you did and still have issues or further questions, let us know and we'll reach out via email to the email address that's linked with your profile here, on our Community.
- Yes I did I put in the transaction id and cc details but it keeps asking for cc details to be entered
- Rich
Super User II
mayelyn wrote:
We have 6 unauthorized accounts and don't have access to any of them. ... Please help us cancel these accounts.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
We are having the same issues with our company credit card. We have 6 unauthorized accounts and don't have access to any of them. They seem to have been opened by a former employee. Please help us cancel these accounts.
Hi we have been charged $239.56NZ dollars for an account we would like to close. However it is associated with an old email address that no longer exists and i have been going around in circles all morning - at least 2 hours. They try and send a pin code to old email address (despite me telling robot chat it doesnt exist anymore) i need them to use my new email address to send pin to. We also have a dropbox Basic account which there is no charge for against my new email address. Frustration is building to say the least!!!! any help would be appreciated
- Rich
allanaust wrote:
Hi we have been charged $239.56NZ dollars for an account we would like to close. However it is associated with an old email address that no longer exists ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- I would like to cancel my subscription I have tried on both the app and website to cancel it, which I wasn’t able to do and I have also spoken to your support team which says my problem has been solved but has not as I’m still being charged.
Hello.
Someone is using MY BANK DETAILS for THEIR account. 119€ anually I have been spending hours trying to reach a PERSON from dropbox, but I can only "talk" to a chatbot, who is of NO HELP.
The person, who is using my account is nit replying and I'm not willing to sponsor her.
How can I make this stop???
Please someone HELP ME with some useful information.
- Megan
Hi PETRANEEDSHELP, I'd be happy to help with this!
Can I send you an email, in order for us to have a closer look?
Keep me posted!
Hi Team, I have noticed there is some charges to our company credit card for those employees who has resigned How should I cancel the subscription to avoid additional charges or to request refund from dropbox? We do not know the credential they used and unable to login to the account to proceed for cancellation. We have the statement transaction ID and our credit cards details. Please assist in this case.
Hey
I created an account month ago or 2? But im sure that after I created it that i used a wrong mail (Can't remember the mail) And i was like ''I will contact support later'' but forgot all about it. So now im paying for smth that I dont use and cant login 🙂 And maybe im blind or stupid, but i cant figure out how to get in contact with support.. Only the bot..- Rich
MichelleDahl wrote:
So now im paying for smth that I dont use and cant login 🙂 And maybe im blind or stupid, but i cant figure out how to get in contact with support..
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hello,
I have recently finished with an employer. The work email has been deactivated so I can't log into cancel because the two factor code gets sent to the email that doesn't exist.....
How do I cancel if I cant log in??
