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How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
- Rich
Super User II
Follow the steps listed in the following help article:
I want to cancel my account. No longer working as professional. The instructions are too complicated. Feels like a runaround!How can I get a refund on charges earlier this week - Augsut 13, 2019.
- Lusil
Dropbox Staff
Hey there Hermanblumberg, sorry to hear that you're having trouble cancelling your subscription.
Due to account-specific info required on this, we'd have to continue this discussion via email.
I was able to locate your support request and have passed your comments along to the member of my team reviewing this matter for you. As soon as they have more info, they'll get back to you via email.
Thanks in advance!
- Your instructions do not give me an option to cancel or downgrade my Dropbox plus account. I have also tried doing it through the App Store but that was unsuccessful too. I have spent two days trying to sort this and also visited my local Apple Store without any success. This is causing me much unnecessary stress. I want this account cancelled from this minute- 11:07 Tuesday April 6th 2021.
- Why wouldn't anyone ensure that Hellosigns service was preserved?
Does Dropbox know that the only reason people signed up for Hellosign, let alone heard of Hellosign, is because of its Zapier Integration capabilities. And everything you bought has literally been destroyed with no discussion or I intention of fixing what was broken. We were willing to pay insane monthly fees for something that worked because all of the other services are exactly like this one is now.
- I was directed to try a FREE TRAIL through a website called Great RV escape. At the time it stated that I could cancel on or before March 25. I tried directly with you and my acct is no where to be found. You charged me $13.02 on March 25. Please direct me how to cancel. My next step is to go to my bank and have a stop pymt for fraud acct activity. Jere Tudor
- Daphne
Hi there Cali27girl, I'm sorry to hear about that!
Due to the nature of the case, we'd need to continue through our Support channel to assist you with this.
Please reach out to our Support team from here and they'll be able to look into this with you.
If you need anything else in the meantime, please give me a nudge here.
Thanks!
I have had the same problem. I was charged $119 for the yearly subscription even though I did not authorize. I have been trying to cancel but no one is responding. The description Dropbox gives for unsubscribing is also inaccurate. I can only conclude the company is doing this deliberately to bleed our money. I did not subscribe via a mobile device.
My account renews in a couple weeks and I want to cancel, though I can't find any place on the site to cancel my subscription. Any help is appreciated.
- Daphne
Hi there jtippins, thanks for reaching out to us!
I've just moved your post here as you have a similar question to the OP here.
As Rich has mentioned, you can check out the steps to cancel your subscription here.
If you need any assistance with this, let me know and I'd be happy to help out.
Thanks!
Why can't I cancel my plan!??? I login to my admin account and go to settings>plan>cancel plan. When I click cancel plan button I get no feedback, nothing happens!! This is a highschool UI/UX mistake! Any beginner's website gives feedback when an error occurs or there is access denied, dropbox website doesn't. It should at least say why nothing is happening or why it's failing to cancel my plan. I want to be able to cancel my plan in one sit without contacting support and creating threads, not in one day. why is dropbox not capable of allowing that? This makes me never want to enroll in a dropbox plan again as canceling is a pain.
- Lusil
Hey mrblini, thanks for checking in with us. I moved your post here where other users were expressing a similar concern.
You can check out what they mention, however, due to account-specific info, I'd recommend contacting our Support team for a better look into this.
As such, I was able to find the ticket that you submitted to them, and have made sure to pass your comments along. As soon as my team has more info on the matter, they'll get back to you via email.
In the meantime, if you have any other questions, just give us a shout. Thank you!
My subscritpion has just been taken and i want to cancel and get a refund - how do i do this? I cant find any contact number to talk to someone in account and billings.
- Lusil
Hey there NeilPresland, thanks for reaching out to us on the Dropbox Community. I moved your post to this thread where others have also asked a similar question.
As mentioned previously, due to account-specific info needed on this matter, I'd recommend submitting a Help Request using this links from an incognito window (without signing in) and filling out the details asked for.
If you have any trouble along the way or any additional questions, just give us a nudge. Thanks!
I need to comunicate with a human!!
- Rich
jibbman7 wrote:
I need to comunicate with a human!!
You can find the support options that are vailable to you on the Support page. Only customers on the Business Advanced plan have access to phone support.
Canceling my subscriptionRefer to the following help article, and reply back with any questions you have.
- So we’re forced to pay $20 for a business account just so we can talk to a human so we can then cancel the subscription that wants to take even more money? How is this not fraudulent?
I would like to find out how to cancel a Dropbox subscription. The problem is, the person who had the account, left the company last year and we do not have the email address or password to the account. We're still being charged for the account, however no one is using it. How can I cancel this account and stop it from being charged to the credit card?
- Lusil
Hey dhj, welcome to the Dropbox Community! I moved your post to this thread, to keep similar concerns together for troubleshooting purposes.
In general, you can cancel a subscription by following these steps.
However, if you have any trouble or you'd like to look into this a bit further, you can reach out to our Support team regarding this from here via an incognito window (without signing in) and they'll be able to look into this with you.
Let me know if you have any other questions!
I setup a trial business account when trying to convert my business online due to Covid-19. Unfortunately, my online transition is just not feasible, however I forgot to cancel the trial account and have now just been charged $99 by Dropbox. This is really unfortunate given that my current earning capacity is zero. I am trying and failing to get in touch directly with Dropbox to ask if they can cancel my subscription and offer me a refund at this time, given the terrible circumstances that I am in. Any advice as to how to make direct contact with this company??? Thanks.
Cancel my account
I have a Dropbox Plus account that I'm desperately trying to cancel.
It was required for a job. I downloaded the app and subscribed Dropbox on my iPhone.
I still have the subscription, but switched to an Android over a year ago.
I don't have internet access at home, and I'm trying to cancel using my phone. I followed the instructions provided by Dropbox, but to no avail.
Any suggestions would be appreciated.- Mark
Hi,
As you upgraded via your iPhone you need to cancel via iTunes - the same as all in app upgrades made via the iOS Store.
