One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
I cancelled my trial, but I received charges a month later. How can I be refunded?
On November 20, I created a Dropbox account with a free trial subscription. The next day, I canceled my account because I found it was not useful for my needs. However, on December 20, I noticed a charge of €19.99 on my account, even though I no longer have access to the service.
I have tried logging in to investigate, but the system prompts me to register again using my email (this email that I am using now and that is the same that I have received the charge). After doing so, I can only access a Basic plan with no active billing information. This makes it impossible for me to access the service for which I’m being charged or even confirm details related to the subscription.
I am requesting an immediate refund of the charge and the cancellation of any subscription linked to my email address. Additionally, I am unable to contact support directly due to the limitations of the Basic plan, so I am reaching out through this channel for assistance.
I would greatly appreciate your prompt resolution to this issue. Please let me know if you need any further information.
I was able to access the account using that link, and I have canceled the subscription AGAIN. It now shows: "Cancellation of subscription scheduled for January 20, 2025." However, I haven’t received any confirmation email about the cancellation like last time I cancelled, so I’m still worried that the same thing might happen next month... Could you please verify or escalate this to a ticket to confirm that no further payments will be processed?
Thank you very much.
- Nancy
Dropbox Staff
Thanks for letting us know about this here, ERIKLEE.
If you go to your Billing page here, you still don’t see any past charges for your Dropbox account, correct?
Also, when cancelling your trial, do you remember receiving a confirmation by Dropbox to your email address?
Other than that, I can log a ticket for you to the email address that’s linked to your Community profile (the one you see here), and we’ll check this further.
Please confirm and I’ll get things started.
