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Forum Discussion
I paid for a subscription, but the new plan isn't reflected on my Dropbox account.
Hello,
I have paid for subscription, money was charged from my bank account, but the plan didn't change and I don't see this subscription next to my account, didn't receive any email.
Even can't write a human being to check situation, this is so frustrating. I need this very fast, let me know what to do asap.
- Nancy
Dropbox Staff
Thanks for posting about this here, arturas1. Let’s take a look.
Can you send me a screenshot of what you see in your Plan tab and your Billing page?
Let me know when you’re ready.
I don't know how to reply you in private, so i am replying here a screenshot.
I also somehow managed to send an e-mail to someone with proof that money was deducted, but after 12 hours it is not yet solved. This weekend is very important for me, i don't know why it takes so long to solve it.
Ticket #24675194
Thank you.
I just had the same issue, and the same frustration. How can a company this big not give everyone access to support, even paying members??? Come on. There's no excuse for that.
- Walter
Thanks for the ticket number arturas1 - much appreciated. I've passed your comments on to the expert who's handling your case and they'll be getting back to you soon. Let us know if you have anything else to add in the meantime.
Also, hello Luna D - sorry to hear you're also having issues with this. If you haven't reached out to our support team yet, may we send you an email to have a further look internally?
You have an e-mail? Thank goodness. I was not about to post my PayPal details for all the community to see. Yes please.
