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Forum Discussion
I requested to cancel my plan and haven't got a refund yet
So it began with a 'FREE' trial for 30 days - I needed one use out of it.
Yes my fault, did not write down when to cancel, even got an email saying that I wasn't using Dropbox enough.
3 days after they charged my credit card, I see it on my statement = CA$312.48
I go to cancel. NOT knowing 2 things:
- When you drop down to BASIC plan, email support, live chat support and phone support aren't supported on the Basic plan. Chatbox is included but it's unhelpful, it takes you around in circles. Now I'm here in Community forums and I'm not sure if anyone with authority is able to help me get my money back.
- When you cancel your subscription, MOST subscriptions will still allow you to have access to your subscription features until the end of the active billing cycle. NOT THIS ONE. I automatically paid for the year, realized what happened, cancelled my subscription without knowing the first fact and now I'm screwed.
Do I need to pay for Dropbox Plus, Professional, Essentials again? To maybe get my money back for the first payment and this second one?
Well done corporate entity. You know people forget **bleep** and this is how you're set up. Happy Holidays, checkmate for you.
- Jay
Dropbox Staff
Hi pho11, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
Hi Jay, the link you just gave me goes to: https://www.dropbox.com/get_help
I've already gone through this circle numerous times. Tried chatbox. It asks 'What do you need help with? (For options, type ‘menu’).' I reply 'refund'. It replies 'In most cases, payments for Dropbox subscriptions aren't refundable. Refunds for subscriptions purchased through a mobile app store can be requested through Apple or Google directly. For more information click here.
Same frustrating experience.
Last night, in that 'Support Chat', here was my conversation: ID #24538803 Created 12/02/24, 09:59 PM) but it says 'Solved' which it's obviously not.
