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Forum Discussion

Trimom62's avatar
Trimom62
Helpful | Level 6
4 years ago

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

Does anyone know how to update account details with your date of birth    the link to the article gives not details how to update your date of birth    Hi andy, Due to recent regulations, you...
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  • Hunter's avatar
    Hunter
    4 years ago
    Hi all, sorry for jumping in.

    I wanted to share the good news that the issue has been resolved.

    Our team has been working hard on the matter, and everything should be back to normal now.

    You can all enter your DOB, by following the link in the email that was sent.

    Thank you for your feedback and reports.

    Apologies for any frustration caused.
jenemma's avatar
jenemma
Helpful | Level 5

And yet another email - this time with a link that says 'please sign in now to enter your date of birth' - Ok, but WHERE?????

mtega's avatar
mtega
New member | Level 2
4 years ago

I finally got through to chat support. Highlights include the following:

 

"Dropbox engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this is causing. We'll update you shortly on this issue. Please rest assured, that your account is safe on Dropbox and no files will be deleted."

 

"I can confirm that you account will not be deleted and you will not lose data, this is a recent law that has just been passed from the UK requiring date of births to be added to accounts."

 

I also asked which new law this relates to, and when it was passed:

Me: "But when did Dropbox know it was coming?"

Response: "Last week, when prompts and email were sent out to accounts, that this was coming into force on 1st September. It is a recent change with UK law. And has been passed very quickly."

Me: "Could you give me the name of the law, and ideally a link to it, so I can see when it was enacted?

"Response: "I am afraid, I only have the information that has been given."

 

I'm now in an email exchange on the matter.

 

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