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Forum Discussion
"Failed to send text message for two-step verification" error when trying to sign in
Hi,
I am new to this thread and I have the same issue. Has yours been resolved?
Hi,
I am new to this thread and I have the same issue. Dropbox can´t send sms for verification. I live in Spain.
Hi
I"ve signed in through another dropbox account as I can access my main account. Dropbox say they are unable to send authentication to my phone. is this a current issue with Dropbox generally? So far its taken almost 24 hours to get a response similar to what I can find on line, none of which is any help. Any suggestions? Dropbox isn't blocked on my phone and so far its always worked fine. I have important info to access but am really stuck. I'm in New Zealand - are responses on European time?
- Walter
Dropbox Staff
Hey jonmchee, thanks for the ticket ID.
I was able to locate it in our system and passed your comments on to the agent handling your case.
You should be hearing from them soon, but please let us know if you have anything else to add in the meantime.
As for you Agustin_NM, would it be OK if we reached out via email to have a further look internally?
Hi @Walter, you can contact me at my email, although the Dropbox user I'm having problems with is another. I had to access the community with this.
Yesterday I was configuring a new smartphone, when I went to enter the Dropbox credentials it gave me an authentication error. So I went to the web and it gave an error "Failed to send text message for two-step verification"I have a dropbox account that I have been using for over a decade, but a few months back switched to google driver as my primary data backup and didn't pay much attention to my dropbox account. I had 2FA turned on my dropbox account and had dropbox logged into my phone and personal laptop.
Just 2 days back I switched to a new personal laptop. I cleaned out all accounts and data from my old laptop as I'll be giving it out in an exchange offer. Now, basically I'm logged into dropbox just on my android phone.
I am trying to login to Dropbox on my new laptop, but for 2FA, dropbox is neither sending OTP (is says sent, but none received) to my phone (same phone number), nor sending any prompts to approve. Unfortunately I never backed up the dropbox security codes either. I also don't see any option to disable 2FA in the phone app, or any other way to bypass the 2FA or get support. So, I am just stuck with dropbox access on my phone now, which makes it pretty much useless for me.
- Nancy
Hi tintiniitk, I’m sorry to hear you’re having this issue.
Have you perhaps already opened a ticket with our support team about this? If not, please go here (while not logged in to any Dropbox account) and try to submit a support ticket.
Feel free to send me your ticket number afterwards, and I’ll assign your case to an agent.
Thanks!
Hi
If any of you do get these problems resolved I encourage you all to complete their feedback doc that arrives soon after they close your ticket rather than deleting it in annoyance. Some how feedback needs to get into the system that the lack of support and understanding is incredibly frustrating to us trying to get on with our work. One response every few days is appalling.
no doubt this text will put me up another level! woopdidoo.
Welcome to the club, tintiniitk. I was lucky enough to still have a PC with Dropbox active and was able to access the web to disable 2FA. I continue with it deactivated, since I don't trust it and also Dropbox has not yet recognized the failure of the 2FA system. Arrogance or ineptitude?
I have had this issue since last week and not solving yet I need support
Hey Nancy,
my account has 2FA and after typing the password I didn't receive the security code, the problem from last week I opened a ticket with support, and still, the problem has not been solved yet.
thanks for your support, and appreciate
Ticket #21095271: DB: Not Receiving a two-step verification code
- Nancy
Hey Eman maksoud! Sorry to hear you’re having the same issue.
I was able to locate your ticket in our system, and I’ve left an internal note to our team. They should get back to you as soon as possible and check this further.
If you need something else, feel free to ping me.
Nancy,
I have been locked out of my primary account since SUNDAY, FOUR DAYS with no access to ESSENTIAL files.
TICKET NUMBER 22002265.
I Do not get updates, I CAN NOT get a manager escalation, I can not phone in. We used DROPBOX for years WITHOUT issue, Now I have to consider moving ALL of my clients to another platform that has reliable support.
Can you ESCALATE my issue ASAP to access my account.
The exact error is
Two-step verification text message couldn’t be sent. <a href=“/help/364”>Help</a>
My log in account is in the case ID.
I am DESPERATE and NOTHING I have done in 5 days to get support to resolve has worked. It has gone to "it has been escalated" 5 days ago to me being GHOSTED with ZERO updates and ZERO resolve.
