You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Bharath T's avatar
Bharath T
Explorer | Level 3
9 months ago

Login Difficulty due to 2FA & no access.

Hi, I've lost access to my dropbox account. It is setup with two factor authentication.

My mobile recently broke, causing me to lose my backup codes. So I am unable to get the code in order to log into that DropBox account.

I tried to login to Dropbox with the password but Dropbox is asks authentication code to that authenticate, But my Dropbox account got logged out in the authentication application, making it impossible for me to reach my stored data in dropbox. Kindly suggest a solution to regain access to my Dropbox account.

My account is not linked to any mobile and computer. If I need to log in authenticater it asks QR code.

Account Access
Account Settings
Security
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey Bharath T, sorry to hear about that!

     

    If I understood correct, it sounds like you don't have access to your emergency codes, but without them you'd need another active device already linked to your account. Do you have one?

     

    It would be great if you can check any devices, to see if they are connected to your account, so you can disable the feature from there.

     

    Have you also taken a look and tried the steps mentioned at this Help Center article?

     

    Keep me posted, and we'll take it from there! 

    • Bharath T's avatar
      Bharath T
      Explorer | Level 3
      9 months ago

      Hi,My Dropbox account is not connected to any device. Last time I logged in on the laptop, but it also logged out. I also looked at the help center article you mentioned but I didn't find the solution there either. I hope I get my Dropbox account back.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey Bharath T, sorry to hear about this.

         

        I would suggest that you contact our support team about this directly.

         

        You'll need to go to this page from a private browsing/incognito window. 

         

        Make sure you put in an email address you can access, fill out the form and submit your request.

         

        Let us know once you have your ticket number.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!