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error moving dropbox
Hello
I get this error when trying to move dropbox folder from C to 😧 "some files can't be moved, please select a new location or close some open files and try again".
Tried this advice, didn't worked: https://www.dropboxforum.com/t5/Error-messages/Unable-to-move-the-Dropbox-folder-as-some-files-can-t-be-moved/m-p/68217#M16691
Thanks
Vlad
Thanks for the update Vlad - most appreciated!
All's well that ends well I guess - right :wink:
In any case should either of you come up with a Dropbox question or another issue arises, don't hesitate to let us know; we're always one post away!
Have a lovely weekend guys (VladBusca & CoastalAnn).
P.S: For Ann's solution, please visit the following Help Center article:
https://www.dropbox.com/help/mobile/unlink-relink-computer-mobile
P.S.2: For Vlad's solution, please see here:
- Walter
Dropbox Staff
Hey there VladBusca - sorry to hear that!
Can you send me a screenshot of the exact error you get?
Also, could you please let me know if you've restarted your computer since you first noticed this?
If you did and this persists, could you access your task manager and see if there are any processes that could be accessing your Dropbox files and close them from there?
Let me know what you find and we'll take it from there.
Below the printscreen. Yes I restarted the computer several times. Also tried the task manager option (mentioned this in my initial post).
Thanks
- Walter
Sorry to hear this persists for you Vlad.
Could you open your task manager and send me a screenshot of your active processes at the moment so I can investigate further?
I am using Dropbox on first computer and now I installet the same Dropbox account to another computer. I wanted to move it from C: drive do my D: data drive using Dropbox Preferences dialog box. I have problem and got the message: 'Error moving Dropbox - Some files can't be moved. Please select a new location or close some open files and try again.'
Thank You in advance!
- Walter
Hey there Poka, sorry to hear about this.
I've moved your post under this thread so as to ping you with additional information on the issue you're having.
Could you take a look at my previous suggestions here on this thread and let me know if you're still facing the same issue?
Thanks in advance!
Hi,
I've just bought a new Huawei laptop and the SSD is partitioned with a relatively small section assigned to the Windows folder (C:\) and a much larger section assigned for files (D:\).
By default, windows installs in C:\, which is too small and anyway, it makes more sense to have the Dropbox folder in D:\
I have gone through Preferences > sync to choose where the Dropbox folder should be (D:\), but everytime, after clicking move and selecting D:\, I get the error message 'Some files can't be moved. Please select a new location or close some open files and try again.'
My Dropbox folder is empty for this purpose (although it wasn't when I first tried) and no files are in use.
Please help.
Thanks.
- Walter
Hey there jimgarnish - sorry to hear about this.
As I wanted to have a better view of the problem at hand, I just reached out to you via your Dropbox associated email address - take a look at your inbox and we'll take it from there.
In the meantime, note that I moved your post under this thread so as to ping you with some suggestions other users found helpful. At your earliest convenience, you can take a look at those too.
Poka: I've also sent you a brief message to your Dropbox associated email address so we can work on this together. Keep an eye out for my email and get back to me there so we can have a further look into this with all of my tools at my disposal.
Thank you both!
now I have the same issue, cannot move dropbox folder, geht the same error as in the screenshots above.
Is there a timeline by dropbox for a solution or is it still an unknown issue?
