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Forum Discussion
Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days.
Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:
Reconnecting to the internet. This may take a moment.
- No VPN
- No Firewall
- Home Network
- Fully updated Dropbox
The thing that is baffling is that :
- If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
- If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
- On the same computer, about a week ago, Dropbox was syncing instantly after reboot.
I have tried already reinstalling and deleting the cache folder.
Is this a known issue that's going on at the moment>
Many thanks
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
I'm having the same problem.
Hardware: MacBook Air 2024 M3
DropBox Version: v195.4.4995
I have tried:
DropBox Advanced Reinstall
Disabling Firewall & VPN and related background activities.
As I said on my original message:
- No VPN
- No Firewall
- Home Network
- Fully updated Dropbox
This is clearly a bug that manifests itself after reboot when the Mac takes a second to connect to the wifi network. If Dropbox does not find a network straight away it stays in this limbo until you restart it.
This is a serious issue and since it's been reported by so many users should be worked on already.
The only reason users might not experience this is Macbook Pro users that never restart the laptop. The issue ONLY happens when you restart a computer (e.g. a Mac Studio).
- Totally agree. Please submit a support ticket. Maybe if they get enough tickets they’ll do something….
Same issues started today for me too on my Windows 11 PC.
I have unistalled and reinstalled it. Rebooted (many times) and also tried closing it after bootup and restarting it by right clicking and choosing run as admin...
Still it just sit on "Starting"
The closest I got to having "something" appear like it was going to work is when I turned my VPN "ON" and then tried to start it up. It asked me to Log In (i.e. since I have uninstalled and reinstalled Dropbox it has not actually logged back in yet) ... but even after it opened the browser application where I am logged in, and tried to connect back to the desktop app - it did not complete that action.
Oddly that only pops up if I turn on my VPN. When it is off, there is no request to log into my account when I start the desktop app??Same issue here after restarting my M1 MacBook Pro, and right on deadline too as I was posting files when I had to restart for another app. I nearly had a heart attack when it said it wasn't connecting! Quit and restarting the app worked as suggested, but this is a hack not a solution Dropbox. Get it fixed pronto!
Installed Dropbox on MAC (running Sonoma 14.4) , it keeps trying to connect to internet and never succeeds.
Disabled Auto-detect of Proxy (there is no proxy involved).
What else could be the issue? Does not look like the MAC firewall is blocking it, since I tried both, that is disabling MAC Firewall
and allowing all incoming connections for Dropbox app when MAC firewall is enabled.
In any case the installation/design should be seamless (should connect over standard port, should not require special settings, work normally like other etc) since other apps (Gcloud/Onedrive and other softwares) are
running just fine.
Any solution/suggestion for this?
Thanks,
Shirish.
- Hannah
Dropbox Staff
Hey shirish75, thanks for bringing this to our attention.
Do you seem to be having the issue described on this thread or is it different on your end?
Keep me posted.
Thanks Hannah. Yes , its the same problem.
I have tried quitting and relaunching the Dropbox, restarting the dropbox, does not help.
The thread mentions users tried several different options but none works sure way.
Is there any assured way which will fix the problem? I am fine moving to older builds/releases as well if that help solves the problem.
Thanks,
Shirish.
I have the same issue on my Mac.
I get the exact same issue, running latest on everything. Can't you put a second delay or something so that dropbox starts trying to sync once the wifi has managed to connect or something?
There's a workaround I'm doing currently. Basically you create a shortcut that waits 10 seconds, opens app. Then you choose to add it to the dock. Locate the shortcut app and add it to your login items. That way you get a 10 second delay and it will connect since everything Dropbox depends on is established already.
Hello. I recently purchased a Mac (MacBook Air 13 M3) and installed Dropbox. I set it to start automatically when the system boots up by selecting "Start Dropbox on system startup." Consequently, Dropbox launches when I power on the device. However, it only displays a message saying, "Reconnecting to the internet. This may take a moment.," without syncing. This issue persists even when the internet environment changes. Sometimes, closing the app and reopening it resolves the syncing issue, but not always.
- Megan
Hi YS11, I hope you're doing well!
Can you please let me know the app's exact status and version as shown in your menu bar?
Also, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick.
Keep me posted, and we'll take it from there!
I tried to fix the problem by unlinking and relinking my account through the app's preferences, but the issue still persists. The app works occasionally after starting, but it fails to function properly in other cases. The version of my Dropbox app is v.197.4.7571.
Many thanks.
Dropbox, can we get a tentative timeline for this issue to be resolved?
Same issue here but only on one of my computers:
MacBook Air M3 -> Sonoma 14.4.1 -> DB v 197.4.7571 (AFFECTED)Mac Mini M2 Pro -> Sonoma 14.4.1 -> DB v 197.4.7571 (NOT AFFECTED)
It's not working for me either.
Absolutely, positively NOT solved!
Still no solution? I recomendet Dropbox to a new customer. I said onedrive sucks and dropbox is the solution. No i can't sign on and they want to beginn to work tomorrow. How hard can it be to sign in? Please do something
