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Forum Discussion
How can I cancel a free trial?
When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
Hey there jwool1965 - how are you today?
At first, I'd suggest taking a look at the following Help Center article:
https://help.dropbox.com/billing/cancel-free-trial
Let me know how this goes!
Hello, I have signed up to a free trail, you asked for my credit card detials. I want to cancel immediately. However, it is impossible to follow your instructions. I have an old personal basic account and new very new business (free trail). I want to cancel the new business free trial immediately but I cannot find any records of my credit card details. Please help. I have wasted an hour trying to sort this out. Thanks
Hi there, I dont need the extra space anymore. Thankyou
Pieter
Hi
I recently had a dropbox plus trial subscription for 30 days on my iPad. I cancelled it via how you should in subscriptions on my iPad many days before it should have ended. It says trial has ended however I have now got a email saying stating Your payment cannot be completed but it's because I don't have my credit card details in on my Apple device. I didn't want the extra 30 days as I thought I cancelled it as only wanted the trial time. Some files were syncing at the time of when the downgrade to the basic account was meant to have happened is that why it will still charge me for a month? Will I have to pay for the extra month? I want to keep all the files that I uploaded though. I want some help what to do next.
thanks
Daniel
- Mark
Super User II
You need to speak to Apple I'm afraid as that email is from them, BUT, generally as long as its cancelled you are fine.
Thanks I have now contacted Apple support. Could it have been because I was still uploading and syncing that it happened? On the subscriptions it does say if you resubscribe select an option so I would hope I am fine. I did try and cancel it about 10 days into the trial so did it with plenty of time.
IMPOSSIBLE TO CANCEL FREE TRIAL. All advice and directions say go to setting, then go to plan, then go to manage, then cancel.
UNDER PLAN THERE IS NO MANAGE! AND NO WAY TO CANCEL. They are saying I will have to pay about 250.00 if i do not cancel.
This company is ridiculous, they make you jump hoops! They did this on purpose... there is no reason there is not an easy way to do this, they KNOW how to make it easy and they chose not to. Can't wait to get away from drop dead, i mean drop box.
I incorrectly signed up for free trial of Dropbox plus . I thought I had to give credit card info to have a basic account. Now it’s saying it will Charge me for Plus in a few days. I try to follow directions to manage account and cancel trial but it just Brings me to my account that says Dropbox basic. Yet I am getting emails saying it will Charge me in a few days. I am co fused and frustrated and there is no customer service to help. Thank you if anyone can assist.
- Walter
Dropbox Staff
Hi Heatherhunihan; welcome to the Community and happy Friday!
As your query seems to echo this discussion, I just merged your post under this thread so you can take a look at your convenience when you get the chance.
Can you see if the email address that you received this email and the email address that you're looking at are an exact match?
On this note, if you're still having issues with cancelling a trial for our Plus plan, I'd suggest getting in contact with our team through the relevant form via an incognito window (while NOT logged into any account) so we can assist further with account specific information.
I hope this helps!
Cancellation of Dropbox plus free trial on ipad cannot proceed no cancel button on subscription please help ASAP
Set up a new laptop, along with setting up dropbox on this laptop as its one of those pre-installed apps.
I specifically opted NOT to participate in a 12-month 'Free trial' of an upgraded 25 Gb. Than I get an email stating "We've awarded your account with 25 GB of bonus space for the next 12 months."
Than I'm spending another HOUR going through page after webpage of 'help articles' along with no help from the 'dropbot' with how to cancel this trial. This webpage: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial on step 5 "Click Manage Plan".... there is no 'manage plan' on my settings/plan tab page. Very Very fustrated, more so as I lost an hour of my life I'm not going to get back for something I never signed up for.
Please PLEASE remove this 12 month trial from my account!
With no business email, contact web form, no live chat with Dropbox.... Really do NOT like this customer relations approach.
I can not cancel my free trial,I don't have an option to MAnage my plan in Plan tab. How can I cancel it without being charged?
- Still after hours /days trying to follow the drop box instructions and there is still no option to remove this stupid app that wants my $$$. Its going to charge $15 for the most crap service ughhh I hate this app!
I have a trial Dropbox Business team that ended, and now I want to downgrade to my personal accout that I had before. I have to contact DB since I can't do it my self, but there is no form or e-mail that I can use, I have been looking for the last hour, but to find a form to buy something took me 30 seconds...
So, can someone here tell me how to get in contact with someone that can erase my trial team, so I can delete my account for good?
//T
Hi there
Took me 15 seconds to find this. You, as the admin, need to inititate the process from the admin console in the DBX Business account. https://help.dropbox.com/accounts-billing/plans-upgrades/convert-individual-plan
Some advice. Make a copy of your data to an external drive too. ;-). Never know...
Regards
Casper
Thanks for the help!
I did find that page to, but in my my sense of mood I didn't read all the way :)
Regards
Tony
- I got a free month of Dropbox. I don’t wish to continue. How do I cancel?
Canceling before the trial
- LusilHi @Daneshia94, thanks for reaching out to us.
I moved your post to this thread, where other users have had this question.
Whenever you have a moment, have a look at what is mentioned and let me know if you have any trouble along the way.
Cheers!
