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How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
- I want to cancel and refund my account please I requested about 4 months ago but they still billing me please cancel my subscription
- Lusil
Dropbox Staff
Hey there Alcantaraj1, I moved your post here, where other users have expressed a similar concern.
The best option would be to contact our Support team via this link.
Once you do that, you can get back to me with the ticket ID (eg. #1234567) so that I can look into this for you.
I look under settings and there is no "billing" section and under plan there is no "cancel" button. I've just recently been charged when I shouldn't have. This is beyond frustrating!!
OMG nevermind. I did some digging and found a second account my husband made that's been the reason we are getting charged! smh
I was able to cancel the supscription. : )
- Per sbaglio ho acquistato un servizio Dropbox in data 16/11/2020 pagando euro 658,80. Non ho mai utilizzato tale servizio. Come posso, chiedere il rimborso?
- LusilCiao DC74, grazie per aver postato la tua domanda qui.
In questo caso, puoi annullare l'abbonamento seguendo questi passaggi se hai un piano Plus / Professional, o questi se hai un account Business.
Se vuoi approfondire meglio questo aspetto, ti consiglio di contattare il nostro team di supporto da questa pagina.
PS. Ho incluso una versione tradotta del mio post, scusa per eventuali errori che potresti trovare.
Hello DC74, thanks for posting your question here.
In this case, you can cancel your subscription by following these steps if you're on a Plus/Professional plan, or these ones if you're on a Business account.
If you want to have a better look into this though, I'd recommend contacting our Support team from this page.
PS. I included a translated version of my post, sorry for any mistakes you might find.
Please cancel my subscription, can afford it and I've been trying to cancel for the last couple weeks, but it is very difficult to talk to anybody in the company. I submitted to many requests to have somebody to call me back and no answer
I'm trying to cancel my account but don't have the cancel button. Your chatbot is useless and I'm beyond frustrated. My chatbot case number is #12263828. I'm close to reaching out to my CC company.
- JayAs this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your current account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.Ticket #12268619 - Apparently you've been billing me for this for 3 years for a total of $375 according to my card company. I've actually received a new card during that time and there's no evidence of other fraud. Sounds like a billing issue on your side.
- I need to cancel ASAP and I’m having a hard time getting to the correct place to cancel
I have tried all the suggestions, but I cannot cancel my paid subscription? Is there no way I can deal directly with dropbox and ask them to cancel? must i ask my bank to stop the debit order? at this stage i don't see any other option
- Megan
Hey, Ilan3 I've moved you to this thread, where others have asked the same question.
If you still have issues cancelling, check your account type by visiting the plan's page here.
If I were you, I would also use the look-up tool just to identify the account the charge is coming from.
Let me know how it goes.
Hi, I would like to know whether there are any penalty for cancellation of Dropbox paid business subscription.
And if to cancel, will there be any refund?
And when will the downgrade be effective from ?
Await your advice.
- LusilHello there KnowledgeSG_2021, I'd be more than happy to help!
You can cancel your subscription at any time without any cancellation fee included.
When you cancel, your plan will be downgraded to a free Basic account at the end of your current billing cycle.
Also, in most cases, payments for subscriptions aren’t refundable.
However, if there was a billing error or an issue with your plan, you can always contact our Support team from this page.
PLEASE - I need help. I Cannot get an actual person to help me. Just the bot thing that is not at ALL helpful. I cancelled (downgraded) and have not used dropbox for quite a while now but still being charged!!! PLEASE - someone???
Thanks.
- MeganHi pollyb, thanks for posting your query on the Dropbox Community.
If you don't recognize a Dropbox charge, you can use our credit card charge lookup tool to check out the email address associated with it.
Does the charge come from the account you're using on your end?
Keep me posted.
I have a dropbox account that is with an email (.edu) that I no longer have access to. I have not used it for over a year and have no idea what the password is. How can I stop Dropbox from charging me and delete the account?
- MeganHi pdmexpedition, thanks for writing to our Community!
Without access to the account, you can't delete it.
However, since you don't have access to it, it should close automatically after some time due to inactivity.
With that being said, I'd be more than happy to help you cancel your paid plan.
Do you mind if I reach out to you via email, so we can look into this together?
Thanks!
I have a business dropbox account that is linked to an email that is no longer active. My password is not working and I am still being charged for this account even though I cannot access OR get any support to have this account terminated. I'e been trying to fix this for a YEAR! Now I"m getting a message on your phone number that you no longer provide service.
This is ridiculous - I am filing a fraud charge against the latest charges if someone doesn't contact me by the end of the day on Monday November 8th.
- Apparently both I and my wife have dropbox accounts. Please email me at Herman [email removed as per Community Guidelines] to clarify both accounts. Or if you prefer, call [phone removed as per Community Guidelines]
