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posieplum's avatar
posieplum
Explorer | Level 3
3 years ago

My account won't sync, even after I upgraded to a paid subscription; still says I'm on Basic

After getting an email saying I needed to upgrade my account, I logged into my apple ID and upgraded. Yet the account will not sync and still says I need to upgrade my account. It's maddening!  I...
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upgrades
  • Hannah's avatar
    Hannah
    3 years ago

    That's great to hear, posieplum!

     

    Thanks for the update here, too.

     

    If you have any other questions, don't hesitate to let us know!

posieplum's avatar
posieplum
Explorer | Level 3

Thanks Hannah, it worked when I logged in on my phone app!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

That's great to hear, posieplum!

 

Thanks for the update here, too.

 

If you have any other questions, don't hesitate to let us know!

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