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Forum Discussion
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up:
Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
My subscription plan connected with an Indian card gets cancelled every month! While trying to resubscribe, I keep getting the error message "Your plan and billing information are managed externally" but there is no place for me to update my payment information. I recently read that Dropbox is accepting UPI payments - how can I set that up?
Cant't upgrade to DB+, system says that the account is managed from outside. Payment information in account settings is not available.
Having the same issue here too.
Same issue. Tried different browsers and private browser
This is getting to be a huge problem for my business. My drop box is not syncing and I cannot resolve it. When will drop box have a solution. I am happy to pay for the upgrade/renewal but it will not let me and there does not seem to be a work around. I never got any messages that this was happening, no notice that I was running out of storage or I had to renew. Nothing.
Finally they fixed it. I'm good now.
DaveDropbox Staff
Hey all,
Our Engineers are actively looking into the issue at hand, and we will reach out as soon as it’s resolved.
Thank you,
Dave
So it was an issue on your side. Hopefully it doesn't come up again.
I am trying to upgrade my storage space and every time I get an error that says "my account is managed externally" I click upgrade and it won't even let me put in my credit card information, it automatically reverts me to the Subscriptions Management page with that message. My shared folders from work have stopped syncing and I need to view updates from a coworker so How do I get more storage space?
- Walter
Hey baileyhoward2400, sorry to hear you're having issues with this.
Could you clear your browser's cache or try another browser or an incognito window and let us know if you still get the same error?
Cleared the cache...still get the message
Tried incagnio... message still the same
and tried in Google Chrome...same
- Dear Dropbox Team,I'm trying to pay for this month but i was facing some issue with the payment. Previously i paid through UPI payment and opted for auto renewal but the payment was failed and now i can't see the UPI in the payment portal. When i enter the payment portal it says "My payment was managed externally" screenshot attached.
Since dropbox plays a crucial role for my work i tried to change the payment from UPI to Credit card now it shows popup "You can't update your billing information because Credit card doesn't support none currency."
Kindly let me know what should i do. It is circling back to the above pages wherever i click the upgrade or pay button. So did they have to fix something on their end for you to finally be able to upgrade?
I was able to fix this by Upgrading through the Dropbox iPhone App. I believe that the iTunes/Apple Store is what managed my account externally.
I am frustrated by facing this error while re-subscribing/upgrading my plan to dropbox plus. I tried all the options mentioned on community forum like trying to re-subscribe from different browser/incognito mode/by changing email address. Also, I couldn't find payment method in billing section to change it as per one of community answer. I did chat with support twice. Both of them couldn't help. I need to work on dropbox files urgently. Can someone from support look into this matter and help me to resolve this.
- I am trying to upgrade to a paid plan but the message I’m getting is that my Account and Billing is managed externally. What does that mean? I still need - and want - to upgrade
- Hannah
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
Hannah I need help with my Dropbox existing paid account urgently.
I contacted you three weeks ago about being unable renew my Dropbox subscription after trying to move the payment from Apple to Dropbox directly.
You said there was nothing you could do at this time and that I should allow the Apple subscription to expire and then renew my sub via Dropbox. I express concern in that chat that allowing my sub to expire was risky and you said it would be fine.
Now my account is cut off and my work files are no longer syncing.
I cannot renew with Dropbox (error: Your plan and billing information are managed externally) an I cannot renew with Apple (error: There was an error. Please try later). I have tried with multiple working cards. I have tried a private browser window.
I can no longer access live chat for help as I don't have a subscription. My work files are no longer syncing and I am totally stuck without access to my work files. I need assistance to get my account operating again asap please.
