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Forum Discussion
Folders Appearing and Filling with Empty Folders Every Few Minutes on Mac OS
Dropbox has begun placing folders within folders in my Documents Folder. I'm on a new MacBook Pro running the newest operating system, and this just started up yesterday. Odd thing is I haven't used dropbox in quite some time.
I went on, and deleted everything on both accounts, and the problem persisted, so I deleted my account entirely and got rid of all associated files on the computer, and still the problem persists. I reactivated one of the accounts so I could come here to ask for help.
The folder is called:
com.apple.app-analytics.production.upload-dropbox
Inside are hundreds of folders with names like below. There are about 18 per hour:
0D093EEA-1937-446E-B58F-7E530AA20564
- Jay
Dropbox Staff
Hi BobF18, thanks for bringing this to our attention.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me posted!
I followed the link, but it only had instructions for Windows. I did a search on how to run an advanced reinstall on Mac, but couldn't find a Mac version of that page.
- Jay
The link contains instructions for Windows, Mac and Linux, you'll need to click the option for Mac to see those steps.
I'm also experiencing the same issue. I deleted the folder several times, but the parent folder reappears and a new subfolder appears every three to five minutes. Also on Sonoma 14.5, but I haven't had Dropbox installed for several weeks now.
I believe I’ve identified the culprit. I was able to open a file in one of the randomly-created folders, and it referenced the iPadOS Weather widget. I turned off the option to Share iPad Analytics (Settings > Privacy & Security > Share iPad Analytics), and it seems like it fixed the issue. I normally have the setting off, but must have enabled it by mistake when updating to 17.5 earlier this week.
I also turned off the option to share analytics on the MBP and iPhone, and all is good (so far! 🤞).
Anyway, I hope this helps some of you.
I don't seem to have this option im my Privacy & Security. There is no Share iPad Analytics available on my Mac. Am I missing something? I just went through the nearly 50 folders and there is nothing in any of them.
I am also getting this folder and a zillion empty sub-folders . . .
com.apple.app-analytics.production.upload-dropbox
How can I/We stop this? I deleted everything. There are NO analytics in Privacy. HELP!!!com.apple.app-analytics.production.upload-dropbox
Dropbox is creating this folder with a zillion sub-folders in my Documents on a Mac. HELP!!
I reported this to Apple here and I hope you all will do the same:
I spent two hours on a chat with Apple. It ended with me disconnecting chat to reboot Mac Mini is "safe mode." I was just about to type that fixed the problem when right before my eyes another folder appeared . . . time for a new chat . . . .
com.apple.app-analytics.production.upload-dropbox
I was able to find a temporary solution. Right click on the 'com.apple.app-analytics.production.upload-dropbox' folder, and select 'get info' in the menu. Under the General tab, I locked the folder and I have not gotten any new folders within in since. Only downside is that the main folder must stay in the directory, I will just rename it something or try to hide it. Hope this helps!
Hey all, I *think* I have found the solution. I used EasyFind to search my *entire* Mac for the folder we're seeing in Documents: com.apple.app-analytics.production.upload-dropbox. There are 10 total of them on my Mac, including the one in Documents. I focused on the word "analytics" and started looking around. I already had analytics turned off here:
...but I DID NOT have it turned off here: Privacy & Security --> Location Services --> System Services (Click "Details...")
Since turning off "Mac Analytics" I've not seen a new folder added to Documents/com.apple.app-analytics.production.upload-dropbox in almost 24 hours!
Sadly no. That didn't do it for me. All those same tabs are turned off. Did you do a restart first? Still getting folders every 3 minutes.
Interesting that permissions on the Document directory is me R+W, Everyone Else, "No Access" Yet files are being written.
~/Library/Application support has the same permissions. This is where these type of files are written. Seems a developer didn't test this.
