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Forum Discussion
I wasn't able to use my Dropbox subscription - can I get a refund for my payments?
I want to share my experience with Dropbox over the past year, and it’s been nothing short of a nightmare. I paid for a 12-month subscription, expecting reliable cloud storage for my files. However, ...
Hannah
Dropbox Staff
Dropbox StaffHi there, Kalig, and thanks for reaching out to the Dropbox Community.
I'm sorry to hear about your negative experience with us.
I do have some questions, if you don't mind me asking, just so that I can have a full understanding of the situation.
You mentioned that when you tried to use the service, you got a message that it wasn't available; can you please provide some more info on that?
A screenshot of the message would also be really helpful.
Also, when you say that the account was registered wrongly, do you mean that it was created under the wrong email address?
If so, that's not a setting that we can change on our end, but you can change it on your end, if you have access to the account itself.
Lastly, if you can give me the ticket number for your communication with our support team, I would really appreciate it.
Thanks in advance!
