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Forum Discussion
Video transcript error message
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English. Any suggestions?
- Walter
Dropbox Staff
Hi there One Yoga, thanks for using Dropbox and happy Monday!
Could you clear your browser's cache or try another browser and let us know how it goes?
If you still get an error, I'd appreciate a screenshot too.
Thanks!
Both Brave (incognito window) and Chrome (fresh install just to test) give me the same error (attached). Works as it should on Firefox.
I can use Firefox as a workaround but my production browser is Brave, please look into this.
Regards
I'm having the same issue. I've tried clearing my browser history, safari, chrome. Downloaded Firefox. Ran incognito windows. Nothing is working.
- Nancy
Sorry to hear about that, aboissonneault. When did you notice this issue for the first time?
What video formats are you having this issue with? Whatβs their size and duration?
Was this problem ever resolved? I'm getting the same error: "There was an error loading the transcript". I opened the same videos in Chrome, Edge, and Firefox, as well as in incognito mode without success. Any help would be greatly appreciated.
Screenshot of issue: removed
- Megan
Hi Candle, welcome to our Community!
Yes, this should have been resolved, but let's see what we can find together on that.
Does that happen with all of your files, or a specific one? If you could send me a screenshot of the error, that'd be amazing.
Keep me posted, and we'll take it from there!
Hello,
Please see below. I am getting an error message on all of seminary transcripts. I find these transcripts helpful when I am listening and writing lecture notes. Any assistance would be helpful and I would like to get this resolved.
Thank you!
- Walter
Hi there Cameron McIntosh - sorry to hear you're having issues with this.
Could you please clear your browser's cache and/or try another browser and let us know if this persists?
Also, what is the file type of the files you notice this on, and their sizes?
Keep us posted!
Good morning, I did clear my browser's cache, restarted my computer, and tried using other browsers (safari, microsoft edge, and google chrome). It is not working on any of these platforms. The sizes of the file range from 8.00-12 mb in size and they are audio mp3 files.
I am listening to lectures as well, and the transcript feature is very beneficial! Enjoy your studies!
You too! Enjoy your studies @caprov
I'm having this issue now with a video that I have literally watched with the transcription before. The live captions are working, but not the transcription on the side bar. Did it ever get resolved?
Hi All!
I'm having the same issue....it started the end of last week, and I am using the original links (I am the owner of the audio and video files), but am still getting the "There was an error loading the transcript" message. Old transcripts are not being loaded, and new transcripts are not being generated.
I'm on a Macbook Pro running Sonoma 14.5 using Google Chrome... I cleared my cache and tried using Safari but same issue. The audio files are .m4a and range in size from 2 MB to 51 MB, and the video files are .mp4 and are approximately 350 - 400 MB.
Just wanted to chime in with my voice and say "you are not alone" π and to the wonderful Dropbox support peeps, "please help"! ππ₯°
Also this is my very first post in the community....so I hope I did it "right"! ππ
Thanks all, and I hope this gets resolved quickly and easily!
Same issue as of July 17, 2024....Message "There was an error loading the transcript"
Was working fine up until that day.
Audio files are approximately 10MB....Audio only.
please help, thank you
Hi, can anyone help to resolve this issue:
CC is not showing. It is saying for the last 2 days
" There was an error loading the transcript"I have tried mp3, mp4, wma etc versions. None are working. Please HELP!
- Nancy
Sorry to hear this, BT99.
To clarify, are you having this issue with Dropbox Replay?
Iβd also like a full screenshot of the error youβre seeing.
Keep me in the loop.
I am getting the same error. A link to Dropbox media player for an M4A has always had a full transcript available, and it hasn't been working since late last week.
I also have this issue. I am studying in a second language and the transcribe feature is essential for me! Cleared cache and tried different servers plus incognito. Is there any movement on how to solve this issue at all? Help please...
liwangDropbox Engineer
Would you mind sharing a couple of problematic video files, if they are not sensitive?
I see many posts on this topic, and I tried what I can. Deleting cache, using different browsers, using different computers, getting other users in my country to access the audio file, but all with the same error message. The interesting thing is that when I asked another person from another country to access the same file, there is no issue with the transcription.
Have to add that I was once successful after deleting cache to get the transcription. I was so excited. However, the subsequent file's transcription could not be generated even with deleting cache.
What can I do?
Good afternoon,
I am still having issues with the video transcripts. I keep getting the error message again. Are you able to help?
Thanks,
Cameron
Hi Pedro - I don'te get an error message but I do have an issue with transcripts. The closed captions are only starting 25 seconds in.
- Walter
Hey LadyBug17 - thanks for bringing this to our attention.
Can you please clear your browser's cache and/or try another browser and let me know if you get the same error?
If you do, I'd appreciate a screenshot as well, if possible.
