Can't access my old email, need to cancel subscription

I have the same problem - I have a paid account connected with an email address that has since been deleted, so I can't access or login. How can I cancel this account? 

I also have this issue, I have just been charged the full annual amount for a dropbox account that I need to cancel. I cannot remember the password and the account is linked to an old company address at a workplace that I no longer work for. I need to cancel the account and ideally get a refund. Please could dropbox support help with this?

Hi 

I have another company email account but email account was cancelled last year after I left the business. however we forgot to cancel the subscription on this account and get charged this year in June for whom I am no longer working for. 

Now this company email is no longer valid and I cannot log back in to cancel the subscription.

Can anyone please advise how I can cancel the subscription and stop being charged for service I haven't being using for almost a year. 

Thanks a lot !! 

I have an old account that was supposed to be deleted in October of 2022, the company received a bill for that account today, and I do not have access, nor does that email even work for me any longer.

There is no place for me to actually call and talk to someone, Why, I have no idea, it would be very helpful if I could actually talk to a person, but it seems that dropbox does not wish to have actual human contact.

Please let me know how to delete the account associated with [removed per the Dropbox Community Guidelines]

I have an account with an employer that I am no longer at, I thought I cancelled it back in October, but they got a bill for it today. Please let me know how to get this corrected.

I signed up for the plan under a work email for a firm I no longer work for. I am still being billed with no way to cancel because it sends a code to the email after login. How can I cancel the membership? 

Hello everyone, 

last month i bought a subscription on dropbox, November 21. now I don't remember the email address for that paid account.

i do have the card which I paid, and gmail id through which I made the payment.

please guide.

Thanks 

I am so sorry to repost this same question, but have exhausted myself and all other options. They can't help me from chat. I have the same situation of a second inactive account, possibly from an old employer/ email address. I can supply the potential previous addresses, but I've changed jobs so many times that I'm not even sure which. Please, I need to stop this endless drain of $11.99 on an account I no longer use. I have tried using the "find account" interface by entering the transaction code from my bill, but this interface is not working. I've tried Chrome and Edge and always get the error "enter last 4 digits of credit card," which I have already given in that field. There is a 12-digit code on my credit card bill, but only a 10-digit code on my debit/ checking account bill, so that interface won't accept the 10-digit code anyways. I don't know which one of these codes is from my active account that I want to keep and which one is from the inactive account I want to close. This seems like a super common problem that I wish Dropbox would have some way for people to more directly resolve, rather than having to publicly bug people through the community, when instead it should just be an option pathway in "contact support." Thank you in advance for reading my message.