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Forum Discussion
My Dropbox account won’t upgrade to Plus
I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK...
Megan
Dropbox Staff
Dropbox StaffCiao Chiara16, buon venerdì!
Quando hai iniziato la prova, hai utilizzato l'app Dropbox sul tuo telefono per crearla o direttamente attraverso il nostro sito web?
Se hai usato il tuo cellulare, quale sistema operativo usi: iOS o Android?
Tienimi aggiornato!
PS: ho incluso una traduzione automatica del mio messaggio, mi scuso per eventuali errori che potresti trovare.
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Hi Chiara16, happy Friday!
When you started the trial, did you use the Dropbox app on your phone to create it or directly through our website?
If you used your mobile, what OS do you use: iOS, or Android?
Keep me posted!
PS: I've included an automated translation of my message, apologies for any mistakes you may find.
Buongiorno Megan e buon venerdì anche a te!
Ho effettuato il tutto da chrome su pc, ma il computer che sto utilizzando ha sistema iOS.
Spero tu possa aiutarmi con questo dilemma!
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Good morning Megan and happy Friday to you too!
I did everything from chrome on a pc, but the computer I'm using has an iOS system.
I hope you can help me with this dilemma!
- Megan
Hi Chiara16, when you visit your plan page right here, what is the subscription you see?
Is it possible that you have another Dropbox account, and that you accidentally upgraded that?
Ciao Megan,
l'unico che vedo è quello base, ovvero gratuito con l'account sul quale voglio fare l'upgrade, ma non capisco perchè non sia andato a buon fine..
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Hi Megan,
the only one I see is the basic one, i.e. free with the account on which I want to upgrade, but I don't understand why it was not successful..
Ho ricontrollato tutto e ogni step era corretto ed è andato a buon fine, non capisco perchè la prova gratuita sembri non essere stata attivata.
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I double checked everything and every step was correct and went through, I don't understand why the free trial doesn't seem to have been activated.
- Nancy
Meltaylor, I checked our system and I can see that we opened a ticket for you indeed, but it closed due to inactivity.
Can you please open the email address that’s linked to your Community profile here, and check both your inbox and spam folder and let me know if you’re still unable to see this ticket?
Chiara16, hai ricevuto qualche tipo di conferma dopo aver selezionato questa prova dal tuo computer? Hai scelto di eseguire l'upgrade direttamente tramite www.dropbox.com?
Se provi ad aggiornare nuovamente il tuo account e selezioni la stessa versione di prova, ricevi errori?
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Chiara16, did you receive any type of confirmation after selecting this trial from your computer? Did you choose to upgrade directly via www.dropbox.com?
If you try to upgrade your account once again and select the same trial, do you receive any errors?
- Hello, I’ve got the same
Probleme as anyone else here who wrote in this thread… A few months ago I wanted to upgrade my account (30 days for free included) and thought that I received the 2 TB of space. I even got monthly mails telling me that I was charged money. Now I got the notification that my Dropbox is full (2GB???) and I literally can’t start a new subscription/cancel my old one. I checked my account and it said that I have the basic dropbox option. I also don’t have another account. Pls help, I’m literally so stressed out 😕- Nancy
Hi sisizz , I’m sorry to hear you’re having the same issue.
If you upgraded your Dropbox account via iOS, can you please try to restore your purchases and let me know if that fixes the issue?
Let me know, and we’ll take it from there.
