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Forum Discussion
My Dropbox account won’t upgrade to Plus
I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK” and it says “unable to upgrade: an unknown error occurred.”
If I press Restore Purchases it says “unable to restore purchases: the operation couldn’t be completed. (NSURLErrorDomain error 409.)”
If I press Restore Purchases it says “unable to restore purchases: the operation couldn’t be completed. (NSURLErrorDomain error 409.)”
- Megan
Dropbox Staff
Hi brendalegria , let's see what we can find on this together!
When you visit your plan page right here, what is the subscription you see?
Can you clarify if you're trying to purchase the Plus plan through an in-app subscription from your mobile or directly using our website?
Let me know what you find - Hi! So I’ve been trying to upgrade to the 2 TB and after I purchase it, everything goes through and I get charged, few moments later it says that the upgrade failed. I go to try and purchase it again and it says I’m already subscribed to the upgraded version but it doesn’t reflect in my account.
- I did make a new account about a few days before and it charges my credit card directly
- I upgraded my membership and it says I haven’t and to contact you cause I am
That member but it won’t update or upgrade Salve, ho un problema con l'upgrade del mio account. Ho un piano basic, quindi gratuito, e avendo finito lo spazio di archiviazione volevo acquistare dropbox plus. Ho trovato la prova gratuita di 30 giorni e dopo averla selezionata e inserito i dati di fatturazione, non ci sono stati cambiamenti sul mio account, lo spazio di archiviazione è rimasto uguale e non riesco a risolvere il mio problema. Qualcuno mi sa dire come posso fare? Grazie
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Hi, I have a problem with upgrading my account. I have a basic plan, therefore free, and having run out of storage space, I wanted to buy dropbox plus. I found the 30 day free trial and after selecting it and entering my billing information, there was no change to my account, my storage remained the same and I can't resolve my issue. Can anyone tell me how can I do it? Thank you
- Megan
Ciao Chiara16, buon venerdì!
Quando hai iniziato la prova, hai utilizzato l'app Dropbox sul tuo telefono per crearla o direttamente attraverso il nostro sito web?
Se hai usato il tuo cellulare, quale sistema operativo usi: iOS o Android?
Tienimi aggiornato!
PS: ho incluso una traduzione automatica del mio messaggio, mi scuso per eventuali errori che potresti trovare.
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Hi Chiara16, happy Friday!
When you started the trial, did you use the Dropbox app on your phone to create it or directly through our website?
If you used your mobile, what OS do you use: iOS, or Android?
Keep me posted!
PS: I've included an automated translation of my message, apologies for any mistakes you may find.
Buongiorno Megan e buon venerdì anche a te!
Ho effettuato il tutto da chrome su pc, ma il computer che sto utilizzando ha sistema iOS.Spero tu possa aiutarmi con questo dilemma!
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Good morning Megan and happy Friday to you too!
I did everything from chrome on a pc, but the computer I'm using has an iOS system.I hope you can help me with this dilemma!
