Dropbox app freezing Windows Explorer

I am using dropbox desktop app for many years without encountering any problems. Today, i tried to open the dropbox folder on my pc with windows explorer and it froze for about a minute before opening, same goes for every sub folder, i tried to reinstall the application, cleaning cache and temp files, nothing worked. I also noticed when i uninstall the application and try to browse the remaining dropbox folder, it works like a charm without any problem, but when i install dropbox, it starts freezing again. Any ideas?

My operastion system is windows 10 64bit.

Hi,

Since I moved to paid Dropbox the performance of my Notebook have degrated a lot.

When Creating a new Folder or file, as well as just attempting to rename a file, the system freeze for 10 to 20 seconds. I have a second PC synched and I get the ping that the new folder was created in half of that time, but I still don't see the new folder created for 10+ sec.

I have 200GB out of 2TB in dropbox and the problem is on both Notebook I have. On one I am using Selective Sync and the other Notebook I am synching all folders except a couple.

I am using Windows 10, on a Lenovo Thinkpad with a i7 8th gen with 16GB RAM , so even if Dropbox is consuming a lot of RAM I was assuming the large RAM consumption is not a problem.

Yet, I cannot stand the system soo slow and continuew freezing everytime I create or rename a file or folder.

Did you see a similar problem? Any suggestion on how to resolve, please?

I like the Dropbox functionality and would like keeping using it but I cannot work with such stops on my working so frequent and impacting productivity.

Thanks for your attention.

Best regards,

Peppe

I am also still having this issue. I tried literally every single troubleshooting step here and nothing. The problem is only fixed when Dropbox is uninstalled.

EDIT: So I noticed that my iCloud Drive folder was the only other folder that would freeze up when selected. When I started up the iCloud application, the problem suddenly went away for both iCloud and Dropbox folders. Strange...

Hey there Oscar - sorry to hear about this.

Does this happen with files only in your Dropbox Folder? Does it affect all files? 

Could you try an advanced re-install and let me know if this helped?

Thanks!

We were having the same problem: Using Dropbox synced to our PC, trying to open a file in Explorer would cause it to freeze and then Windows Explorer would be "not responding."  We reinstalled Dropbox several times.  We did an "Advanced Reinstall" of Dropbox, that also didn't work.

We noticed that it was only happening with MS Office files (word, excel, ppt).  So, our last try was to reinstall Office 365.  So far, THAT has seemed to work.

Just wanted to share in case other people are checking this thread.  The issue seems to be pervasive, and the Dropbox Tech Support we talked to did not seem to have this solution in his checklist.  (Neither did Dell, to be fair.)

Hello,

I changed my main drive a couple of weeks ago from a 250GB SSD to a 1TB M.2 Drive.

I simply cloned the main drive and since then I have had this problem.

I can access every file on Dropbox using any program or using the Dropbox Desktop App, but not from the file explorer directly.

As soon as I click the Dropbox folder, the file explorer crashes for about a minute, then resumes activity. If click any folder or file, it crashes again.

I know there are a number of other posts regarding the same problem, but none of the solutions presented had any effect.

I tried advanced reinstalation multiple times and didn't work. As soon as I reinstall Dropbox on my system the problem persists.

Also tried pausing the Windows Firewall to check for conflicts. The problem still persists.

Tried moving the Dropbox folder to a different drive. Still a problem.

Are there any other suggestions?

Thank you.

I have just installed dropbox on a new high spec desktop computer with Windows 10 x64 Corei5-9300H CPU, 16GB RAM. I've put the Dropbox Folders on a second SSD hard disk which is secured with Bitlocker. I have to unlock the drive with a password before running dropbox when i reboot, which is fine. My problem is that the Windows Explorer Right-Click menu is now ridiculously slow on any folder or file within the Dropbox folders. It takes about 30 seconds before the right click menu is displayed. There's no heavy CPU usage. It must be the Dropbox Windows Explorer shell extension causing problems. Please help.
My dropbox client is 94.4.441. I've tried disabling Windows Security Real-Time Protecion but it makes no difference. The files and folders are fully synced and i have a high speed WiFi internet connection.
Additional info, its also slow if you double click folders in the right hand pane of Windows Explorer but its fine if you navigate the folders using the left hand pane! Weird.

Dear all!

I started with this issue a couple of days ago and tried all the different solutions you have offered. Unfortunately none of them did the trick. After some tryouts I was able to solve the problem, herein I post the step-by-step.

1. Open the Windows Security Center.

2. Go to Firewall.

3. Click on advanced config.

4. Once the advanced settings panel opens, click on Inbound.

5. Look up Dropbox and double click on it.

6. Click on the tab "Programs and services"

7. Where it says "this program" click on exam and go to dropbox.exe which should be on program files.

8. Apply and accept. Close everything and reboot.

I hope this step-by-step helps you solves the issue.

PD. Sorry if the translation of the different tags is not accurate, I'm using Win10 x64 in Spanish.

I have set up Dropbox to download all content to my PC. I am using mostly Dropbox via File Explorer on Win10 rather than using the Dropbox app as it is more convenient for me. Starting from today when opening Dropbox folder on PC the file explorer just freezes and the blue ring is gouning around forever. Windows is not even showing that folder is not responding it just freezes. Some times it takes many minutes when next folder opens at the end. This happened suddenly as have been using Dropbox for many years without problems. Everything works while using Dropbox app but when using file explorer everything freezes and have to use Task Manager to close the stuck window. Have tried almost everything - tried unlinking and re-linking PC, tried uninstalling the app and deleted all files from PC and after re-installation everything downloaded again but this did not help. Tried also everything according to this article: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall but this did not solve anything. What can I do now? 

Dear dropbox team and Hi everyone, Pls kindly to help !!

Dropbox files are opening VERY slowly in windows explorer even 1KB .txt file
But dropbox destop app and dropbox.com on web is working normally.
and I already tried as below:
1- Re-Installall as advanced
2- Moving Location file storage

My PC perfomance is not high loading
-Windows 10 Pro 64-bit (10.0, Build 18363)
-Intel(R) Core(TM) i9-9900K
-RAM: 32GB

-GeForce RTX 2080 8G
-SSD Samsung 970 Pro 512GB X 2

-Dropbox V96.4.172
Space: 43.4% Of 2.2GB used

Thanks.