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Forum Discussion
I paid for an upgrade, but my account is still not upgraded
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
- i have paid for a premium upgrade and been billed by apple but it hasn't shown up
when i click on thé upgrade button on dropbox it says i'm already upgraded but is also showing up and full
please could you look into this thanks- Hannah
Dropbox Staff
Hey clairegardens, thanks for letting us know about this.
Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchases', to see if that helps with this?
- it just says error domain 409
- can someone help me ?
I have paid for my subscription dropbox but the account is still not not upgraded
- Walter
Hi mohamad alhindi, sorry to hear about this.
Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device?
Do you happen to have another Dropbox account, associated with another email address of yours perhaps?
Keep me posted!
- I upgraded for a year through the website and this the first to have an account
money is taking but doesn’t upgraded
i payed for a years dropox in january it is not there mr michael flynn
- Megan
Hi mickflynn, how are you today?
You mentioned that you upgraded, but the account doesn't reflect that. Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails?
If you have the transaction ID that is linked to your charge, I suggest that you use our self-serve look-up tool in order to see which Dropbox account it links to.
Keep me posted for any updates!
- I have bought dropbox premium but dosen’t get my storage
- Hannah
Hey Gustavthapper, sorry to see you're having trouble upgrading your account.
How did you upgrade it exactly?
Was it directly from our website or from the Dropbox app on your phone (billed through iTunes/Google Play)?
- Hello directly from the app, first 2 tb then 3 tb, because I thought the first purchase didn't go through, so I bought 3 TB and would have liked to have the money back and get my storage space for my first purchase
- Apple Pay Chared me to upgrade my account. But it still says I have to upgrade. This happened when I tried to upgrade to the 11.99 one. And it never upgraded. So I canceled my subscription and was still charged, and then I just tried to upgrade to professional, and again it charged me, with the Apple notification saying I would be refunded the 11.99 I already paid and just be charged the 19.99, but my account still says basic. Please help. I’ve started using this for work and I have to upload hundreds of photos.
- Hannah
Hey Gverm92, thanks for bringing this to our attention.
Can you open the Dropbox app, and try to restore your purchases by following these steps?
Let me know how it goes.
- Hannah,
When I do that I get an error message, “NSURLErrorDomain error 409”. I even have the confirmation email in my mail.
I paid 11.99$ with my Visa card for my 30 days free trial (automatically) with 2TB upgrade cloud space. But I still am on free 2GB. How is this possible?! No email address from the dropbox support, that's not right
- Hannah
Hey neamtuumarius, sorry to hear about this.
Did you upgrade directly through our website or through the Dropbox app on your mobile device (billed through iTunes/Google Play)?
Directly through website from my laptop @Hannah
Hi ,
I paid for yearly subscription but my account is still in basic.
Also i dont have a 12 digit transfer number I just have 4.
Can not get a hold of drop box.
can someone help please.
Hi Hannah,
I paid via website and with credit card.
Hi i have paid £95.88 to be able to pick up colleague shared file , however it is still saying i have no spare , but i paid by mastercard on 4th July
- Rich
Super User II
Kim Davies wrote:
Hi i have paid £95.88 to be able to pick up colleague shared file , however it is still saying i have no spare , but i paid by mastercard on 4th July
Check your Plan page. What plan does it show you on? If it says Basic, that is the free plan and you've either not upgraded the account, or you've accidentally upgraded the wrong account/started a new account. If that's the case, use the credit card charge lookup tool to identify the account you're being charged for.
Hello !
I bought Dropbox Plus but it didnt show that i have
but from my account money gone
and also i have in Subscriptions that i have a PLUS
but it agai show me that i need to buy PLUS
please help me to solve my problem
thanks
- My plus plan got paused/downgraded to basic before I could pay it. I have now made payment and Google play shows it as active but I still get emails about me needing to upgrade. Is there a delay and if so, how long?
- Hannah
Hey PatrikRoos, thanks for bringing this to our attention.
Can we send you an email, so we can look into this more closely?
- Yes, of course, no problem!
I paid to upgrade my account to Plus a week ago. My bank statement shows that the money was taken from my account, but my Dropbox account still needs to be upgraded. I was looking for a phone number that can call Dropbox but I couldn't find any. The description on the statement of my bank account is: Dropbox, db.tt/cchelp. What can I do??
